Return Policy


RETURN / CANCELLATION POLICY

Cancellation of Order

Cancellations can be made anytime prior to an order shipping and incur no charges whatsoever. Most orders ship same day if received before 3:00pm Eastern Standard Time. If a cancellation is made after an order ships, the customer will be responsible for any and all shipping and handling charges associated with the transaction.


Return of Goods

Returns of purchases are accepted for up to 14 days from original invoice. The product must be in new re-sellable condition, in its original undamaged and unmodified packaging, and must not have been installed or used. It is the customer’s responsibility to notify ERS and ship the product back, at the customer’s expense, to ERS. ERS will credit the customer the cost of the product less any freight costs associated with the original purchase and shipping to the customer. Freight will not be credited for any reason. If a customer makes a purchase with freight included, “free freight”, the customer becomes responsible for the original freight charges involved with the customer’s order.


Refusal of Shipments

The only time a shipment should be refused is if the shipment is damaged. Should the shipment be refused upon delivery or the order cancelled after being shipped, the customer will be responsible for any and all shipping costs associated with the order. Any shipping charges that are the responsibility of the customer will be deducted from the return credit for the product.


Damaged Shipments

It is the customer’s responsibility to thoroughly inspect for damage upon delivery; if there is damage that is unacceptable the shipment should be refused. The customer should contact ERS within 24 hours if a shipment was refused due to damage. If an order is refused due to damage during shipping ERS will arrange for the replacement of damaged products. If a damaged shipment is signed for it becomes the customer’s responsibility.


Incorrect Parts

If you receive the wrong part please contact ERS Cooling immediately, failure to notify ERS within 24 hours of receiving the wrong part may result in additional fees. If the customer supplies ERS with a part number and/or identifies a part via our website illustrations and it is incorrect, it is the customer’s responsibility to pay all freight charges involved in the purchase and return of the incorrect part. These freight charges will not be credited. Should a shipping error occur and the customer receives the wrong part by fault of ERS, ERS will send the customer the correct part and arrange to have the incorrect part picked up and returned to ERS at no additional charge to the customer.

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